Negotiation Expert: You’re LOSING Because You Can’t Communicate (ft. Chris Voss)

About this episode

My new book Own Or Be Owned launches September 18. More profit, less pain, and a business that runs without you — this book is a how-to manual. Grab your ticket to the book launch here: https://contrarianthinking.biz/oobo_bigdeal Codie Sanchez sits down with Chris Voss, former FBI lead kidnapping negotiator and bestselling author of Never Split the Difference, to break down the psychology of negotiation and the communication tactics that work when the stakes are high. Chris shares lessons from decades of FBI crisis negotiation and shows how to apply them to everyday life and business: negotiating a higher salary, handling narcissists and difficult personalities, getting through job interviews, dealing with ghosting, mentoring employees, and communicating with more clarity and confidence. They also explore tactical empathy, the three types of communicators, the power of playfulness, why concise communication matters, and what Chris’s experience inside the FBI taught him about trust, backbone, and the way information can be manipulated. Chris is the founder and CEO of The Black Swan Group, where he and his team teach The Black Swan Method® and Tactical Empathy® to business owners, leaders, sales professionals, and others navigating high-stakes conversations. Learn from Chris Voss and The Black Swan Group: Negotiation training and resources: https://www.blackswanltd.com/?utm_source=youtube&utm_medium=social&utm_campaign=bigdealbycodiesanchez In-person and live training: https://www.blackswanltd.com/live-events?utm_source=youtube&utm_medium=social&utm_campaign=bigdealbycodiesanchez Online negotiation training: https://www.blackswanltd.com/online-negotiation-classes?utm_source=youtube&utm_medium=social&utm_campaign=bigdealbycodiesanchez **CHAPTERS:** 00:00 Start 02:29 How to Negotiate With a Narcissist 10:36 The Three Types of Communicators 18:41 Understanding Your Communication Type 26:39 Tactical Empathy 38:27 Negative Self-Labels 44:53 How to Handle Getting Ghosted 50:08 What Should You Do in a Job Interview? 57:45 Are Voice Notes Rude? 1:00:05 Why Concise Communication Is Key 1:02:10 How to Negotiate a Bigger Salary 1:11:27 Codie’s LatinX Speech Story 1:14:49 The Power of Playfulness 1:20:15 How to Mentor a Member of Your Team 1:24:39 How Going Undercover Affects People 1:27:18 Trust and the FBI 1:35:05 The Importance of Having a Backbone 1:39:18 Mainstream Media Manipulation Record your first video with Riverside: https://creators.riverside.fm/Codie Use code **CODIE** for 15% off an individual plan. 🔗 MORE FROM BIGDEAL: 🎥 Youtube: / @podcastbigdeal 📸 Instagram: / @bigdeal.podcast 📽️ TikTok: / @big.deal.pod Learn more about your ad choices. Visit megaphone.fm/adchoices