What to do when people stop trusting doctors | Aliza Norwood | TEDxUTAustin

About this video

Why is trust in medicine breaking down—and what would it take to rebuild it? In this TEDx talk, Dr. Aliza Norwood argues that medical mistrust is multifaceted, but it’s also a symptom of something deeper than any one cause: it’s the result of the loss of relationships at the heart of care. Through powerful patient stories and the recognition of mistrust as a key vital sign, she explores how trust is built not through expertise, but through human connection. As healthcare has grown more fragmented, one of medicine’s most important sources of trust has quietly eroded. This talk offers a way forward: rebuilding trust by restoring the doctor-patient relationship. Aliza Norwood, MD, FACP, is a board-certified internal medicine specialist in UT Health Austin’s Primary Care Clinic. She specializes in ­­­human immunodeficiency virus (HIV) care and prevention and LGBT health. Additionally, Dr. Norwood is an associate professor in both the Dell Medical School Department of Internal Medicine and the Dell Medical School Department of Population Health at The University of Texas at Austin. She also serves as the Chief of the Division of General Internal Medicine for the Dell Medical School Department of Internal Medicine. Dr. Norwood previously served as Co-Director of the Primary Care, Family, and Community Medicine Clerkship for Undergraduate Medical Education at Dell Medical School. She has more than 10 years of experience providing HIV care in private practice, at the University of California San Francisco Women’s HIV Clinic, and locally at CommUnityCare and Vivent Health. She also led HIV prevention clinical trials at the San Francisco Department of Public Health. She is dedicated to empowering patients on their health journeys, training the next generation of exceptional doctors, and driving innovation to improve healthcare. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx